AI Chatbot

Connect to your community in minutes using the Region of Waterloo's first fully AI Chatbot.

Find programs & services in minutes

With all the programs and services out there, it can be tough to find what you're looking for.

SWRILIE AI Chatbot connects users with up-to-date information about Waterloo Region organizations.
The SWRILIE Chatbot has:
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Support in 27 languages (and more to come)
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Location-specific search
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Feedback features to improve the bot
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Web scraping from 211 Ontario

Chatbot features

Most chatbots have preset responses – but SWRILIE Chatbot uses AI for both input and output.
Watch the tutorial

Natural Language Processing

Even without using keywords, SWRILIE can find what you’re looking for.

Through advanced Natural Language Processing (NLP), the chatbot processes your request and finds results.

Search in 27 languages

Language is no barrier. Find what you need in 27 languages... and more to come.

Select your language or input your request and SWRILIE will auto-detect language and respond accordingly.

Web scraping

The SWRILIE chatbot pulls information from nearly 700 websites, including 211 Ontario.
This means that users always get the most up-to-date information – without organizations having to manually update 211 Ontario.

Add SWRILIE to your website

The SWRILIE chatbot has been packaged so that service providers in Waterloo Region can easily add it to their website.

If this interests you, connect with us!
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For service providers

Add our chatbot to your website

SWRILIE Chatbot is made with simple code that you can easily add to your website.

If you are a service provider or organization in Waterloo Region, connect with us!
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Let's connect

Got questions about our AI Chatbot or want to collaborate? Whether you're an organization or an individual, we want to hear from you.

Contact Saba Oji at or use the button below to get in touch.
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